Pick a channel.
Three doors. We answer faster when you pick the right one.
Buying by the
pallet?
Volume pricing, private label, cut-to-length kits. We reply in one business day.
Buying for
the shop?
All 39 SKUs in stock. Ships direct from US fulfillment centers — dispatched within 24 hours, delivered in 1–3 days.
Need help with
a spool?
Spec questions, size selection, warranty, lot lookups. WhatsApp is fastest.
Buying
by the
pallet?
Production-line OEM, distributor pricing, private-label spools. Tell us the ratio, the size and the volume — quote in one business day.
- Volume pricing from 10,000 ft
- Cut-to-length OEM kits
- Custom-print & private label
- Lot-tracked QA reports per shipment
- Net-30 terms on verified accounts
Direct
channels.
Not buying a pallet? Reach out the regular way. We reply same-business-day on every channel below.
Response Hours
HX-HQ · United States
Helixal Connect LLC5900 Balcones Drive #18753Austin, TX 78731, United States— US Headquarters · Registered OfficeOrders ship from US fulfillment centers★ View on Google →UK Office
HELIXAL LTD · Company No. 160701535 Cefnllan, Llanbadarn Fawr, Aberystwyth SY23 3TF, United Kingdom
Common
questions, answered.
Quick answers to the questions we get most. Spec questions on a particular SKU live on each product page.
FAQ · 01Do you ship to all US states?
Yes — we ship direct from US fulfillment centers to all 50 states, plus Canada. Every order is tracked, and most arrive in 1–3 days.
FAQ · 02Can I get samples before ordering in volume?
Contact us on WhatsApp to discuss sample options. For trade buyers placing larger volume orders, we can arrange to discuss product samples. WhatsApp is the fastest way to handle these requests.
FAQ · 03What's the minimum bulk order for wholesale pricing?
We don't publish a fixed minimum. Contact us on WhatsApp or by email with your requirements — product lines, sizes, and approximate quantities — and we'll discuss what works for your situation.
FAQ · 04How long does delivery take?
Direct orders ship from US fulfillment centers and typically arrive in 1–3 days across the continental US, dispatched within 24 hours. Wholesale orders are discussed case by case — contact us on WhatsApp for lead times.
FAQ · 05What sizes of heat shrink tubing do you offer?
We stock 13 sizes from 3/32" to 2" across three product lines: 3:1 Dual Wall adhesive in large rolls and 10ft packs, and 2:1 Standard in large rolls. All 39 SKUs are in stock and ready to order now.
FAQ · 06Is your heat shrink suitable for marine or automotive use?
Yes. Our 3:1 dual wall adhesive heat shrink tubing is UL 224 compliant, RoHS certified, and rated –55°C to +125°C. The adhesive inner wall creates a fully waterproof seal — suitable for marine bilge wiring, engine bay harnesses, and industrial panels.