SHIPPING
& RETURNS

All Helixal orders are placed and paid for directly on helixalindustrial.com through our secure checkout. Stock is held in our US warehouse and shipped straight to you — we handle packing, carrier selection, tracking, and delivery in-house.

We ship across all 50 US states, to Canada, and to the United Kingdom. Orders reach you within 3 working days (US/Canada) or 5–10 business days (UK), and we deliver on Saturdays too — so an order placed late in the week doesn't sit until Monday. Shipping is a flat $9.99 per order — and free on orders of $49 or more, applied automatically at checkout.

As soon as your order ships, we email a tracking number so you can follow it to the door. Questions about an order in transit? Reach us by email or WhatsApp with your order number.

Every direct order on helixalindustrial.com is covered by a 30-day money-back guarantee. If the tubing isn't right for the job, tell us within 30 days of delivery and we refund what you paid for the product. There is no restocking fee on unused stock, and you don't need to justify the decision beyond telling us what went wrong — that feedback is how we fix the size charts.

The 30 days run from the carrier's delivery scan. Stock must come back unused and in its original packaging — uncut, unshrunk, labels and lot codes intact — because a cut spool cannot be resold or lot-traced. We do accept one opened spool per order: check the size against your actual wire before you commit the rest of the order, which is the whole point of a guarantee on a sizing-sensitive product.

What the guarantee does not cover, so it stays honest: it applies to the product, not the delivery estimate — carrier delays, weather, and incorrect addresses don't trigger it, though a parcel genuinely lost in transit is replaced or refunded in full. Cut-to-length, made-to-order, custom-printed, private-label, and wholesale or bulk orders sit outside it unless the goods are faulty. And it is limited to one no-questions refund per customer, household, or shipping address in any 12-month period — beyond that we still honour returns on faulty, damaged, or incorrect goods, but the guarantee is there to let you trial a size with confidence, not to borrow stock.

To start a return or a guarantee claim, email us or message us on WhatsApp with your order number and the reason. We'll confirm the return address and walk you through the next steps. Once we receive and inspect the item, your refund is processed to the original payment method within 7–14 business days. Depending on your bank or card provider, it can take a few additional days for the funds to appear on your statement.

Refunds cover the product price. The flat $9.99 shipping charge is refunded only when the fault is ours — a damaged, defective, or incorrect item. Return postage is the customer's responsibility in every other case, including a change of mind under the guarantee. If you return part of an order and what you keep falls below the $49 free-shipping threshold, the flat shipping rate is deducted from the refund, because the order no longer qualifies for free delivery.

Items returned cut, shrunk, used, or without their original packaging are refunded in part or declined, judged on the condition we receive them in — we'll always send photos and explain the decision before processing anything less than a full refund. Made-to-order, cut-to-length, and wholesale orders are non-returnable unless faulty.

Wholesale and bulk orders are handled separately from retail. We supply distributors, contractors, electrical wholesalers, and industrial buyers anywhere in the world — not limited to the USA or Canada.

For bulk shipments we arrange delivery through third-party international carriers including DHL, UPS, FedEx, and other freight providers depending on destination, volume, and lead time requirements. Carrier choice and shipping terms are agreed per order.

All wholesale terms — pricing, quantities, payment, delivery, and returns — are negotiated directly and confirmed in writing before any order is placed. There is no fixed public minimum. Contact us on WhatsApp or by email to start a conversation.

If your order arrives damaged, missing items, or with the wrong product, contact us within 7 days of delivery. Email or message us on WhatsApp with your order number and photos of the issue, and we'll send a replacement or refund at no cost to you.

The same applies to wholesale orders — report any shortage, damage, or discrepancy within 7 days of delivery with your order reference and photos of the affected goods.