PRIVACY POLICY

When you contact us via our website forms, we collect the information you provide: your name, email address, phone number (if provided), company name, and message content. For callback requests, we also collect your US state and preferred callback time.

We automatically collect standard web analytics data including pages visited, browser type, device type, and approximate geographic location. This data is anonymous and cannot identify you personally.

We use the information you provide to:

• Respond to your product and wholesale inquiries
• Process callback requests from US customers
• Send order-related communications
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Our website integrates with the following third-party services:

• Stripe — Payment processing. When you check out, your payment and billing details are collected and processed by Stripe under its own privacy policy. We do not store your full card details.
• Google Analytics 4 (GA4) — Website analytics. Collects anonymised usage data (pages visited, device type, approximate location) to help us understand how visitors use the site. Governed by Google's Privacy Policy. Requires your consent before activating.
• Google Tag Manager (GTM) — Tag management system used to deploy and manage analytics and advertising tags on this site. GTM itself does not collect personal data, but it loads the tags listed here.
• Google Ads — Advertising platform. Conversion tracking and remarketing cookies may be set when you visit pages linked from our ads. Requires your consent before activating.
• Meta Pixel (Facebook/Instagram) — Advertising pixel used for ad campaign measurement and audience building. Collects page view and event data. Requires your consent before activating.
• Formspree — Contact form processing. Form submissions are transmitted through Formspree's servers.
• WhatsApp (Meta) — Customer communication. Clicking WhatsApp links opens the WhatsApp application subject to Meta's privacy policy.
• Vercel — Website hosting and delivery.
• Google Fonts — Typography delivery.

When you first visit this site, a cookie consent banner asks for your permission before any analytics or advertising cookies are set. If you decline, only essential session cookies required for the site to function are used.

If you accept, we use Google Analytics 4 (analytics cookies), Google Ads (advertising/conversion cookies), and Meta Pixel (advertising cookies). These cookies help us understand site traffic and measure ad performance.

Your consent choice is stored in your browser. You can withdraw consent at any time by clearing your browser's local storage or cookies for helixalindustrial.com, which will cause the consent banner to reappear on your next visit.

Contact form submissions and callback requests are retained for as long as necessary to fulfill your inquiry and for our legitimate business records. You may request deletion of your data at any time by emailing us.

If you have questions about this privacy policy or wish to request deletion of your data, contact us at:

support@helixalindustrial.com

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